At Legacy Ventures, we value customer satisfaction and aim to ensure a smooth and reliable shopping experience. This Refund Policy explains how returns, refunds, and replacements are handled for purchases made through our store.
If you receive a product that is damaged, defective, or not as described, you are eligible to request a refund or replacement. To process such requests, the item must be returned in its original condition, including packaging and accessories. Refunds are issued only after the returned product has been inspected and approved by our team. If the product fails to meet return requirements, the refund request may be declined.
We do not accept returns for products that have been used, altered, or damaged due to customer handling. Items such as personal care products, opened packages, and items with hygiene concerns are not eligible for return unless they arrive in damaged or defective condition. Refunds are issued through the same payment method used at the time of purchase.
In situations where an order cannot be delivered due to an incorrect address or refusal to accept delivery, the customer is responsible for any applicable return or reshipping costs. Shipping fees are non-refundable except in cases where the error is caused by our store.
If a refund is approved, the amount is processed within a reasonable timeframe. Processing time may vary depending on the payment provider. Legacy Ventures is dedicated to resolving all issues promptly and fairly, ensuring a satisfactory outcome for every customer.
This Refund Policy may be updated when necessary to reflect changes in regulations or improvements in our service standards. Any modifications will be published on this page.